Contact
How to reach support
The fastest way to get help is to email support directly.
myhealthpilotmobile@gmail.com
Support
Help, without the friction.
MyHealthPilot is a support tool for symptom organisation, research translation, and monitoring. If something is not working as expected, this page explains how to get help and what to include so support can respond clearly and quickly.
Support email: live now
Contact directly
For account, privacy, upload, reminder, or app issues, contact support by email and include a short description of what happened.
Include this
What to include in your message
A few useful details make troubleshooting much faster.
- Your device type
- Your app version
- A short description of the issue
- Screenshots if relevant
Common topics
What support can help with
Support can help with product and account issues related to the app experience.
- Account sign in or sign up issues
- AI consent questions
- Record upload problems
- Monitoring plan or check-in issues
- Reminder notification issues
- Privacy or account deletion questions
Important boundary
Emergency notice
If you think you may be experiencing a medical emergency, do not rely on MyHealthPilot. Contact local emergency services or a licensed clinician immediately.
Expectations
Support scope
MyHealthPilot support can help with the app, account access, privacy information, and product behaviour. It cannot provide diagnosis, treatment, or emergency clinical advice.